Customer Engagement Through Latest Survey Technology 2018-04-03T15:09:55+00:00

Customer Engagement Through Latest Survey Technology

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Post Stay Survey & Integrated TripAdvisor Review Collection

Industry standards dictate that typically 20-30% of vacationers will complete a post stay survey when asked.

What that means is that you have an opportunity to gather crucial feedback and benefit from happy guest experiences – all of which can be done on auto-pilot!

As a TripAdvisor Joint Review Collection Partner, our survey system also includes a TripAdvisor Review Widget, allowing guests to post a review on the world’s largest travel website from within the survey, significantly increasing the total number of positive reviews you receive.

Your guests will receive a personalized email invitation 24-48 hours after returning home from their vacation at your property.

With this service, you can improve your online reputation through improved ratings and rankings by increasing review volume, while collecting guest feedback through a powerful custom-built survey, designed specifically to generate relevant and actionable data.

Fully branded surveys dynamically show in the correct language and even adjust the questions delivered based on guest type or other parameters. Additional information about customers can also be appended to the personalized survey invitations for superior analytics and reporting.

KEY FEATURES

  • Custom Created & Maintained By INTUITION Team

  • Branded Surveys & Invitations

  • Integrated TripAdvisor Review Collection Widget

  • Embed Additional Customer Data

  • Multiple Languages

  • Dynamically Generated Questions By Guest Type

  • Superior Analytics

  • Scheduled Reporting

  • Dedicated Account Manager

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