Costa Sur Resort & Spa

This field is hidden when viewing the form

Code

RespondentID

This field is hidden when viewing the form

CheckInDate

This field is hidden when viewing the form

CheckOutDate

This field is hidden when viewing the form

Full Name

This field is hidden when viewing the form

First Name

This field is hidden when viewing the form

Last Name

This field is hidden when viewing the form

Resort

This field is hidden when viewing the form

LocationID

This field is hidden when viewing the form

StayMonth

This field is hidden when viewing the form

StayYear

This field is hidden when viewing the form

Language

This field is hidden when viewing the form

City

This field is hidden when viewing the form

Country

This field is hidden when viewing the form

State

This field is hidden when viewing the form

SurveySent

This field is hidden when viewing the form

TA1

This field is hidden when viewing the form

TA2

This field is hidden when viewing the form

Please Select A Language

English

Spanish

Thank You For Visiting Us!

We appreciate you taking the time to share your experience with us.

¡Gracias por visitarnos!

Agradecemos que se haya tomado el tiempo de compartir su experiencia con nosotros.

This field is hidden when viewing the form

RESERVATION / CHECK-IN PROCESS

How do you rate your reservation experience and check-in /check-out experience at our resort?(Required)

Once your room was ready, how long did it take to check-in?(Required)

Was you accommodation ready at the designated check-in time?(Required)

Yes

ROOM QUALITY

How do you rate the following aspects of your room?(Required)

QUALITY OF SERVICE

How do you rate our staff?(Required)

Did any member of staff exceed your expectations? If so let us know their names below and we will be sure to let them know!

ON-SITE FACILITIES

How do you rate your experience with the following On-Site Facilities?(Required)

What other facilities would you like to see added to our resort?

OVERALL EXPERIENCE

Please rate your overall vacation experience with us.(Required)

What is your favorite memory of your stay with us?

RECOMMEND US

How likely are you to recommend us to your family, friends and colleagues?(Required)

This field is hidden when viewing the form

PROCESO DE RESERVA / REGISTRO DE ENTRADA

¿Cómo calificaría su experiencia de reserva y los procesos de registro de entrada y salida en nuestro resort?(Required)

Una vez que su habitación estuvo lista, ¿cuánto tiempo tardó en completar el registro de entrada?(Required)

¿Estaba listo su alojamiento a la hora establecida para el registro de entrada?(Required)

Sí

CALIDAD DE LA HABITACIÓN

¿Cómo calificaría los siguientes aspectos de su habitación?(Required)

CALIDAD DEL SERVICIO

¿Cómo calificaría a nuestro personal?(Required)

¿Algún miembro de nuestro personal superó sus expectativas? Si es así, indíquenos su nombre a continuación. ¡Nos aseguraremos de hacérselo saber!

INSTALACIONES DEL RESORT

¿Cómo calificaría su experiencia con las siguientes instalaciones del resort?(Required)

¿Qué otras instalaciones le gustaría que agregáramos a nuestro resort?

EXPERIENCIA GENERAL

Califique su experiencia general de vacaciones con nosotros.(Required)

¿Cuál es su recuerdo favorito de su estadía con nosotros?

RECOMIÉNDENOS

¿Qué tan probable es que nos recomiende a sus familiares, amigos y colegas?(Required)

This field is hidden when viewing the form

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Reservation Experience
Check-In Experience
Check-Out Experience

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Comfort
Design
Location / View
Speed of Internet
Maintenance

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Helpfulness & Courtesy
Friendliness
Knowledge
Speed / Efficiency
Catering To Your Needs As A Valued Guest

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Front Desk / Reception
Pool
Entertainment
Restaurants & Bars
Spa
Gym
Mini Mart

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Overall Experience

	Muy Insatisfecho	Insatisfecho	Neutral	Satisfecho	Muy Satisfecho
Experiencia de reserva
Experiencia de registro de entrada
Experiencia de registro de salida

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Disposición para ayudar y cortesía
Amabilidad
Conocimientos
Rapidez / Eficiencia
Atención a sus necesidades como huésped valioso