Galleon Resort & Marina

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Code

RespondentID

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CustomerID

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Departure Date

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Full Name

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First Name

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Last Name

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Email

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City

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State

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Zip

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Resort

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LocationID

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stayMonth

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stayYear

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Language

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Rooms

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Guest Type

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SurveySent

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TA1

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TA2

Thank You For Visiting Us!

We appreciate you taking the time to share your experience with us.

RESERVATION / CHECK-IN PROCESS

How do you rate your reservation experience and check-in /check-out experience at our resort?(Required)

Please explain why you were unsatisfied with your Reservation or Check-In Experience.

ROOM QUALITY

How do you rate the following aspects of your room?(Required)

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Comfort
Design
Location / View
Speed of Internet
In-room Entertainment
Housekeeping
Maintenance
Furniture & Flooring
Quantity of Items (Linen, Chairs, Housewares etc)

Please explain why you were unsatisfied with your room quality?

QUALITY OF SERVICE

How do you rate our staff?(Required)

Please explain why you were unsatisfied with the quality of service?

Did any member of staff exceed your expectations?

If so let us know their names below and we will be sure to let them know!

ON-SITE FACILITIES

How do you rate your experience with the following On-Site Facilities?(Required)

Please explain why you were unsatisfied with our on-site facilities?

What other facilities would you like to see added to our resort?

OVERALL EXPERIENCE

Please rate your overall vacation experience with us.(Required)

Please explain why you were unsatisfied?

What is your favorite memory of your stay with us?

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COVID-19 SAFETY

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How do you rate our Covid-19 cleaning and safety procedures?(Required)

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Please explain why you were unsatisfied?

RECOMMEND US

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	Not Used
Front Desk / Reception
Pool
Entertainment
Grounds, Common Areas and Buildings
Sunset Tiki Bar
Pirate's Cove
Exercise Facility

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Helpfulness & Courtesy
Friendliness
Knowledge
Speed / Efficiency
Catering To Your Needs As A Valued Guest