You can’t fix what you don’t know

If your hotel or resort is struggling to further improve Customer Satisfaction scores and combat negative Online Reviews, then you likely need to update your Customer Engagement strategy.

• If you don’t know that your guests are upset until after they leave…
• If you don’t know exactly which departments are letting the side down and why…
• If you don’t know what your customers are saying about you everywhere online…
• If you don’t know why you aren’t getting more positive online reviews…
• If you don’t know what people are saying about your competitors…
• If you don’t know how to maximize data analysis to drive additional revenue…

…then you need a little INTUITION.

INTUITION offers a suite of services that track the Customer Journey, collecting Customer Data & Feedback, generating Online Reviews and managing Brand Reputation. The advanced Business Intelligence platform makes sense of all the data, and then displays only what each individual user needs to know, clearly identifying areas for improvement on a departmental, resort-wide, region-wide or corporate level.

Our clients see a significant increase in TripAdvisor Review volume, ratings and rankings which helps to increase bookings, and receive invaluable analysis of customer feedback that provides them with actionable data in near real time.