How To Handle Negative Online Reviews
With 92% of consumers now reading online reviews, 88% admit to being influenced by online customer service reviews when making buying decisions; because of these astronomical figures [...]
Turning Customer Feedback Into Great Social Media Posts
Posting social media content on a regular basis and engaging with your audience is a great way to build an online presence for your brand. When doing [...]
5 Tips For Creating Good Customer Satisfaction Surveys That Work!
A typical business hears from only 4% of its dissatisfied customers, leaving 96% of dissatisfied customers who don’t express complaints, many of which simply won’t return for [...]
Bad Reviews Can Cost you Millions!!!
Improving positive online reviews starts internally. To most, this may sound like a principle of common sense but many would be surprised to know just how much [...]
Top 5 Tips to generate more Guest Reviews
Generating online guest reviews is a trending topic in the hospitality industry because more reviews result in higher visibility and more online bookings. Unfortunately, there are no [...]
Use Texting To Boost Revenue and Rankings
SMS services are still relatively new in hospitality. But texting is so mainstream among consumers today that smart hotels are starting to use it to generate guest [...]