Average Reviews? It All Starts with ‘BUT.’
BUT … The food was fantastic … BUT …. You’ll wait an hour [...]
Bring Them Home: Turning OTA Guests into Direct Guests
Online Travel Agencies (OTAs) have changed the way resorts receive new guests and [...]
Online Reputation: Handling the Good & the Bad
When was the last time you checked your online profile? Social Media and [...]
Sink or Swim: Why Customer Reviews are a Hotel’s Lifeline
Some industries are not as easily changed by the times as others. For [...]