Average Reviews? It All Starts with ‘BUT.’
BUT … The food was fantastic … BUT …. You’ll wait an hour to get your car back … BUT …Staff was very friendly … BUT … [...]
5 Key Aspects Of Any Customer Journey
The question is no longer, “How can I help you?”, but understanding how to exceed expectations from the moment the customer makes contact with your business until [...]
Consumer Reviews Freedom Act –What Is The Solution?
On the evening of September 12th 2016, the U.S. House of Representatives passed the Consumer Review Fairness Act. This act builds on the existing Consumer Reviews Freedom [...]
Top 5 Tips for 5 Star Reviews
Keeping track of everything that happens in your hotel can be a daunting and often time consuming task. It isn’t until a bad review or comment is [...]
Top Tips for Monitoring Your Competitor’s Online Reputation
Improving your online standing and reputation in this highly competitive digital age is only half the battle. Continuing to improve in the standings, or maintaining the highest [...]
Bring Them Home: Turning OTA Guests into Direct Guests
Online Travel Agencies (OTAs) have changed the way resorts receive new guests and reservations. Travelers can browse through hundreds, or even thousands, of potential vacation destinations on [...]