Online Reputation: Handling the Good & the Bad
When was the last time you checked your online profile? Social Media and the digital world play a huge part in our everyday lives. We check the [...]
Sink or Swim: Why Customer Reviews are a Hotel’s Lifeline
Some industries are not as easily changed by the times as others. For decades the lodging and hospitality industry fell in that category, as the services and [...]
Turning Guest Feedback Into Actionable Improvements: Part One
Making a survey is easy, and finding a basic template is just a Google search away. Making a quality one however, takes careful consideration and a [...]
4 Reasons Why You Should Never Fake Reviews
Writing fake reviews, buying fake reviews and offering bribes for good reviews are all major no-nos. You’ll find yourself in dangerous waters by doing any of these [...]
How Customer Feedback Can Help Your Operations Manager
By analyzing data from social media, surveys, online review sites and more; operations managers can better understand which areas of the business’ day-to-day procedures can be improved [...]
Using Survey Results To Drive Marketing
Customer feedback surveys offer value to companies in the hospitality industry in many ways. Survey results not only provide insight into problems that need to be addressed, [...]