Text messaging is a great way to improve hotel service and communicate with guests. It’s fast and intuitive. Guests like the quick access it offers when they’re [...]

table with social media and financial statements on table We’re often asked about social media monitoring. In this post, we’ll answer the most frequently asked [...]

For many hotels, online review management comes into play only when there’s a problem. But slow, reactive reputation management can be expensive once the damage is done. [...]

If you want to know more about a person, product, company or brand, chances are your research starts with a Google search. That’s why your online reputation [...]

Should your hotel respond to positive reviews posted online by your guests? The answer: By all means – Yes! Surprisingly, however, positive reviews are often overlooked and [...]

Wondering how to respond to a negative online review? If you think the best response is no response, then you better think again. The Internet is often [...]