Using Survey Results To Drive Marketing
Customer feedback surveys offer value to companies in the hospitality industry in many [...]
How To Handle Negative Online Reviews
With 92% of consumers now reading online reviews, 88% admit to being influenced [...]
Turning Customer Feedback Into Great Social Media Posts
Posting social media content on a regular basis and engaging with your audience [...]
5 Tips For Creating Good Customer Satisfaction Surveys That Work!
A typical business hears from only 4% of its dissatisfied customers, leaving 96% [...]
Bad Reviews Can Cost you Millions!!!
Improving positive online reviews starts internally. To most, this may sound like a [...]
Top 5 Tips to generate more Guest Reviews
Generating online guest reviews is a trending topic in the hospitality industry because [...]
Use Texting To Boost Revenue and Rankings
SMS services are still relatively new in hospitality. But texting is so mainstream [...]
Here’s Why Hotel Concierge Services Should Use SMS
Text messaging is a great way to improve hotel service and communicate with [...]
Answers To FAQs About Social Media Monitoring
table with social media and financial statements on table We’re often [...]
8 Tips For Proactive Review Management
For many hotels, online review management comes into play only when there’s a [...]