5 Key Aspects Of Any Customer Journey
The question is no longer, “How can I help you?”, but understanding how [...]
Consumer Reviews Freedom Act –What Is The Solution?
On the evening of September 12th 2016, the U.S. House of Representatives passed [...]
Top 5 Tips for 5 Star Reviews
Keeping track of everything that happens in your hotel can be a daunting [...]
Top Tips for Monitoring Your Competitor’s Online Reputation
Improving your online standing and reputation in this highly competitive digital age is [...]
Bring Them Home: Turning OTA Guests into Direct Guests
Online Travel Agencies (OTAs) have changed the way resorts receive new guests and [...]
Online Reputation: Handling the Good & the Bad
When was the last time you checked your online profile? Social Media and [...]
Sink or Swim: Why Customer Reviews are a Hotel’s Lifeline
Some industries are not as easily changed by the times as others. For [...]
Turning Guest Feedback Into Actionable Improvements: Part One
Making a survey is easy, and finding a basic template is just [...]
4 Reasons Why You Should Never Fake Reviews
Writing fake reviews, buying fake reviews and offering bribes for good reviews are [...]
How Customer Feedback Can Help Your Operations Manager
By analyzing data from social media, surveys, online review sites and more; operations [...]